Return & Exchanges

At MODAVARA, we want you to love every piece you order. If something isn't quite right, don't worry — we're happy to help make the return or exchange process simple and stress-free.

Our goal is to make sure you feel confident shopping with us, whether it's your first order or your fifth.

Return Eligibility

We accept returns within 30 days of delivery for most eligible items.

To qualify for a return or exchange, items must:

Be unworn, unwashed, and unused
Include original tags and packaging
Be in original condition without stains, damage, perfume, or signs of wear

Please try items on carefully when you receive them to ensure they remain eligible for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

Final sale items
Gift cards
Accessories marked as non-returnable
Items damaged through normal wear or improper handling after delivery

If an item is marked as Final Sale, it will be clearly noted on the product page before checkout.

How to Start a Return

Starting a return is easy.

Simply contact our customer support team with:

Your order number
The item(s) you'd like to return or exchange
The reason for the request

Once approved, we'll provide return instructions and the correct return address.

Please do not send items back without contacting us first, as unauthorized returns may not be processed correctly.

Exchanges

Need a different size or color? We've got you covered.

We offer exchanges for eligible items based on stock availability. If the item you want is unavailable, we can help you process a return instead.

We recommend contacting us as soon as possible to ensure the best chance of securing your preferred replacement item.

Refunds

Once your return is received and inspected, we'll notify you by email regarding the status of your refund.

Approved refunds will be issued back to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Typically, refunds appear within 5–10 business days after processing.

Original shipping fees are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Damaged or Incorrect Items

We sincerely apologize if your order arrives damaged or if you received the wrong item.

Please contact us within 7 days of delivery and include:

Your order number
Photos of the item and packaging
A brief description of the issue

We'll work quickly to make it right.

Return Shipping

Customers are responsible for return shipping costs unless:

The item arrived damaged
The wrong item was shipped
There was a quality issue with the product

We recommend using a trackable shipping method, as MODAVARA cannot be responsible for lost return packages.

Late or Missing Refunds

If you haven't received your refund yet, we recommend:

Checking your bank account again
Contacting your credit card provider
Allowing additional processing time depending on your financial institution

If you still need assistance, our support team will be happy to help.

Order Cancellation

Orders can usually be canceled within 12 hours of placement.

Once an order has been processed or shipped, we may no longer be able to cancel it. In that case, you can still request a return after delivery according to our return policy.

Need Help?

We're always here to assist you.

If you have any questions about sizing, returns, exchanges, or your order status, please feel free to contact our customer support team. We'll do our best to respond as quickly as possible and make your experience with MODAVARA smooth and enjoyable.

Thank you for shopping with MODAVARA. We truly appreciate your support and trust in our brand.